Telephone sales techniques to grow your business

Learn our 30 techniques to help you immediately enhance your skills - pre, during and post the call - to provide your customer with the best solution for them AND win more business.

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Know how to transform your skills and position yourself as the trusted advisor.

We've been experiencing a sales environment like never before! There are challenges when all our sales calls are being managed via phone or video conferencing.  

  • On a phone call, you have one main sense – sound – that you can use to both ‘read’ and communicate with your customer.
  • This means your sales skills have to be top-notch. If they’re not 100% effective - you may miss opportunities.  
  • As a high performing sales person you have what it takes to pivot and adapt to this new environment.


Renowned for behavioural change and improved performance, our training sets you and/or your team up for success. 

Charmaine has trained thousands of savvy sales professionals, delivered hundreds of workshops and is also a key note speaker.  

With a reputation for quick, lasting results Smarter Selling brings 28 years of success in driving performance and quick growth through a proven, robust methodology.

Our courses are delivered across Australia and overseas. 

Charmaine Keegan - Director & Founder 

I love selling and more than that, I love empowering others to sell. Watching each person acquire new skills, evolve, apply a simple structure for success and, ultimately, take responsibility for their output."